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We understand that your holiday is very important to you and that your satisfaction of our services is vital to us. We understand that it is more and more competitive in the travel industry and it is easy for you to find alternatives rather than booking with us. We are well aware that if we don't get satisfaction from you on your holiday, then our own business is at stake so making the right arrangements for you is our obligation and our commitment. Some parts of our job can not be completed without your co-operation and we need you to understand clearly your obligations before booking with us. Please therefore spend some time studying carefully the below Term and Booking Conditions which will be the arrangements between you and us. All of your bookings with us with no exception are subject to the below Term and Booking Conditions.
1. The contract between us:
The contract includes an agreed itinerary and your acknowledgement of acceptance of these booking conditions. The contract between us becomes binding at the point at which you issue instructions to us to go ahead with making reservations for the agreed itinerary, and pay the deposit.
2. Parties:
The parties indicated herein include:
- Travel East JSC who is hereafter referred to Travel East.
- The individual person or organization who has committed to booking services with Travel East JSC who is hereafter referred to as the Client.
3. Tour price:
Tour prices are quoted per person in US Dollars with exact validity at the end of the programme/email. Prices are net and inclusive of service charge and 10% VAT tax. Please check with your personal Tour operator for confirmation of prices prior to booking. The final price will be clearly stated in our Invoice and the payment instruction.
4. Payment policy:
Apart from payments by bank transfer, we accept all major credit and debit cards except American Express. Please note that card payments will incur a 3% fee calculated at the time of card processing.
A deposit of 15% of the total booking value is required at the time you confirm to book the tour for booking arrangement. Balance payment must be paid 40 days before you start the tour/service.
In case of the balance payment not reaching our account by the due date, we reserve the right to cancel all bookings and the contract between us.
5. Cancellation policy:
5.1. Cancellation by you:
Cancellation date will be considered that the day we receive your notification of cancellation in writing.
- If you cancel the tour/service from 40 days or more prior to the commencing day, you will lose your deposit.
- If you can cancel the tour/service from 40 – 0 days, you will get no refund.
5.2. Cancellation by us:
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable. In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.
6. Refund of Unused Services:
No refund, credit or exchange can be made for the accommodation, meals, transportation, admission fees or any other service which is included in the tour price but not utilized by the client.
7. Liabilities:
Travel East shall not under any circumstances be liable, in contract, tort or otherwise, for:
- Any of the expenses, damages or losses incurred or sustained by client which arise from or as a result of the delay or cancellation of any scheduled flight/train/boat…
- Any of the expenses, damages or losses incurred or sustained by client which arise from, or as a result of, changes in the travel programmes, routes or timetables.
- Any of the expenses, damages or losses incurred or sustained by client which arise from or as a result of the missing of the flight/train/boat… due to client’s failure to comply with airline/train/boat… check-in and boarding procedures.
It is also expressly declared that Travel East acts only as agents for the owners or contractors providing the means of transportation or other services during the course of the tour. All tickets for such means of transportation or other services are issued subject to any and all terms and conditions under which such services are offered or provided, (details available upon request) and the issuance and acceptance of such tickets shall be deemed to be consent by client to the further condition that Travel East shall not be or become liable or responsible in any way for any loss, damage, injury, accident, delay, changes in schedule, hotel overbooking or other inconveniences, frustration, upset caused to client.
8. Force Majeure:
Travel East has the sole and absolute discretion to cancel or shorten the duration of any tour in the event of force majeure, hostilities, accident or other circumstances beyond the control of Travel East which renders it necessarily, Travel East’s reasonable opinion, that such steps be taken. Travel East shall be relieved of all liabilities and obligations resulting therefore, upon notice to the tour participants and full refund of any amount paid for the tour or the unused portions of the tour, as appropriate.
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